Prevention Before Snowfall:

Preparing your satellite dish before winter weather arrives can help minimize snow buildup and signal disruptions. Applying a spray-on repellent, like DuPont Teflon Snow and Ice Repellant (10 oz.), can create a slick surface that helps snow slide off more easily. However, keep in mind that this is a preventative measure—not a complete solution. In cases of heavy snowfall, you may still need to clear off your dish to maintain optimal reception.

When it snows, gently dust your Dish.
Snow accumulation can impact your TV signal, but a little care goes a long way. To keep your service uninterrupted, use light pressure to brush off any snow or ice buildup.
A soft brush, small broom, or even your hand can do the trick—just be sure to avoid anything too abrasive to protect the surface of the dish.
Regularly clearing away snow ensures optimal performance and keeps your signal strong throughout the winter.

Remote access is key.

Ensuring MVM has remote access to your Dish system allows our support team to monitor performance and quickly diagnose any channel issues. This means faster troubleshooting and efficient solutions to keep your service running smoothly. 

For sites with a laptop on-site: Please ensure the laptop remains in the room with the SmartBox, connected to power, and ready for use if needed. Occasionally, someone may need to “wake it up” to re-establish access. 

For sites with a hardwired connection: Make sure the physical cable between the headend and switch is securely in place, and that all connection details are current. 

For sites without remote access: MVM can provide a pre-configured device to establish a remote connection for a nominal fee, please reach out to MVM Tech Support to review available options to best suit your needs. 

If you are requesting remote access, please include the name of the property you are requesting remote access for and the property address.

Be in the know of weather changes!

By staying aware of incoming weather and following the steps outlined above, you can ensure your equipment delivers the best possible service. Proactive care helps maintain a strong, reliable signal, keeping you and your guests connected and entertained, no matter how cold it gets.

MVM Tech Support Contact:

At MVM, we’re committed to ensuring your winter is smooth and enjoyable. If you need assistance with service issues or have questions about your account, we’re here to help. Below are the available options to contact our team, so you can choose the method that best suits your needs:

1. Submit a ticket online - https://mvmtech.zohodesk.com (Our preferred method for swift assistance)
2. Call Us Directly – (856) 930-7003
3. Send a Text Message – (856) 930-7003
4. WhatsApp – (856) 930-7003
5. Email – service@mvmtechnology.com

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