ONSTREAM M SERIES TROUBLESHOOTING TIPS AND TRICKS

1. For blank screens or screens that say "No Signal"
   

1. Issues with blank screens or screens that say "No Signal" are almost always indicative of the TV not being on the correct input or the box becoming disconnected.
   
2. All of your TVs should be connected to HDMI 1 and their inputs should be set as the same. Your TVs should also be set to default to HDMI1 on power on, but you'll want to verify that the TV is powered on and set to the correct input.
   
3. There is no input button of the Dish remote to reduce the likelihood that a guest will accidentally change the input, however some more savvy guests may change their inputs for their own use and fail to change them back for the next guest. If your TV is on the HDMI1 input and still not displaying, or the HDMI1 input is unavailable for selection, verify that the HDMI cable is firmly connected to both the STB and the HDMI1 input on the TV (some TV models have HDMI1 on the back, while others have it on the side). 
   
4. If HDMI 1 is connected, you'll want to make sure that the STB is plugged in and receiving power while not on a switched outlet. Looking at the face of plug/power brick you should be able to see a green LED to verify power:
   
1.  
   

2. If you see a "spinning wheel"
   

1. Service issues such as seeing a spinning wheel/circle may indicate that the box has become disconnected from the coax cable. 
   
2. Ensure that the ends of the coaxial cable are completely screwed into both the wall outlet and the STB. If this does not immediately restore audio/video service, you may need to power cycle the box, either through unplugging and replugging, or using the service menu to Reboot the box. 
   

3. If you're unable to access any menus:

4. • Press and hold both the button on top of the receiver and the small button on the back (next to the power cord) for 10 seconds. This will force a reboot into the last known good state, which should allow you to proceed with the factory reset.
     

5. Remote Control Troubleshooting
   

1. If the remote controls the STB but does not control the TV power and volume options, it may simply need to be reset to give the proper commands. The Evolve Remote control programing guide is attached to this article for your convenience. 
   
2. If the power button on the remote does not light while using the remote and you cannot control the TV or the STB, you may need to change the batteries, accessed with a small Philips screw at the bottom of the remote.
   
3. M1/M2 Pairing Button: To pair the remote with the receiver, locate the pairing button on your receiver. Here are the button locations for M1 and M2 series receivers:

4.  

   

6. Accessing The Evolve M1 Developer Mode Menu
   

1. The Developer mode menu is useful for troubleshooting and maintenance tasks for everything from simply rebooting a box with a difficult to access power cord to resolving service issues and reassigning boxes to different locations as needed, as well as to assist remote support. 
   
2. To access the service menu, you will need to enter a Nintendo like code without too much hesitation. A couple tries may be necessary to get the hang of it since this must be entered in quickly.
   
3. You must be in the Settings menu screen.
   
4. Go down to TV Settings, press ok
5. Press Up, Rewind, Rewind, Play, Play, Down one after the other all in a row: 
   
6. 
   
7. If Developer Mode is not enabled, once you are in the Settings Menu select "About".
   
1. Scroll down to the bottom to "Android TV OS Build" and press "OK" seven times.
   
2. Hit the "BACK" arrow 1 time.
3. Once Developer mode is enabled, scroll down to "Developer Options".
   
4. In Developer Options, enable Wireless display certification.
   
5. Enable Wi-Fi Verbose Logging.
   
6. 
   

7. How to navigate and use the Developer Mode Settings Menu
   

1. There are settings inside the Developer Mode Settings Menu that can render your Evolve STB inoperable. Please only interact with the sections and options requested by your support agent. 
2. From inside the menu, you'll start on the TV Settings page. Here you can see: 
   
1. SmartBox chassis Serial Number and room number
   
2. Checkbox to Start in Onstream Mode
   
1. Use this to program receiver to boot in Onstream
1. Network and Internet: Select this to view the RSSI and network strength.
   

3. How to Reboot or Factory Reset M Series receiver

4. From the Home screen, scroll to the far right to select "Settings"
5. To reboot; hover over App Settings, enter in Fast Forward, Fast Forward, Rewind, Rewind, Play, Play one after the other all in a row. 
   
1. Reboot Device 
6. To factory reset, From the Home screen, scroll to the far right to select "Settings"
   
1. hover over TV Settings, enter in Up, Play, Play, Rewind, Rewind, Down one after the other all in a row.
   
1. Scroll to Device preferences
   
2. Select About
   
1. Factory reset

7. New or Factory Reset Evolve M Series Setup

1. When the  receiver is first powered on you will be prompted to pair the remote by holding the power button and the back simultaneously until the power button begins to blink.
   
2. 
3. Next, select "English":
   
4. 
5.  Next, select the WIFI network "STBstreaming" and input the password "147258369".
   
6. 
1. If you are not able to connect, scroll down to "Other network". 
   
2. Type in "STBstreaming", it "Continue".
   
3. When prompted in Type of security, select WPA/WPA2 Personal
   
4. 
5. Type in the password 147258369
   
6. 
7. When password in fully typed in, select the check mark on the virtual keyboard to complete the connection process. 
   
7. When connected to the network, the receiver will begin to download its' system update(s), this part normally takes about 10 to 15 minutes:
   
8. 
9. Once the update is complete a Google sign in page will appear. Select "Skip".
   
10. 
    
11. Next is the Google service page, hit "Accept".
    
12. 
    
13. Then Google assistant will appear, hit "Skip"
    
14. 
    
15. It will prompt you to set up Google assistant later, just hit "continue".
    
16. 
    
17. Next you will see "Install additional apps", hit "continue"
    
18. 
    
19. On the next screen, hit the right arrow key on the d-pad or the OK button 5 times.
    
20. 
    
21. RCU updater will appear; it will either proceed after loading, or it will proceed with an update for the remote. This takes about a minute.
    
22. 
    
23. Android TV will populate, press "dismiss" and navigate to the "App" page.
    
24. 
    
25. Select "Onstream". The receiver will then load into the Onstream layout, this will take about 1 to 5 minutes.
    
26. 
    
27. Onstream set-up will appear, enter the below:
    
1. Room number the receiver will be installed in.
   
2. SmartBox serial number (you can request this information from the MVM support team).
   
3. Make sure sub-property is "N/A"
   
4. Ensure "Start in Onstream" is selected.
   
5. Hit Save.
   
28. 
    
29. The receiver will restart, and will boot to the splash page.
    
30. Please do not hesitate to contact support or if you have any additional questions or issues.